Frequently Asked Questions
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Q: Are you a factory?
A: Our watch factory is established in 2008, with over 15 years professional experience on watches line, provides excellent customized watch with competitive advantages.
Q: Can you provide sample first before I place mass production order?
A:Yes, samples are available for quality evaluation. The sample cost can be refunded or deducted from your bulk order once confirmed.
Q: How long does it take to make a sample?
A: Normally it takes about 7–10 working days, depending on the complexity of the design.
Q: What is the lead time for mass production?
A: The production lead time is usually 30–45 days, depending on the order quantity and customization details.
Q: Do you accept PayPal?
A: For small orders less than 50 pieces, we accept PayPal.
Q: How long is your warranty time?
A: We have our QC department. All the goods would be 100% inspected before shipment. Any problems that you find after receiving the goods, please contact us immediately for solutions. We provide 1 year warranty for the customize watches and 2 years for the movement from the date of delivery. We can repair the defect part for free and stand half of the freight.